Refund Policy

Returns

Unless otherwise stated in our Store (e.g., marked as “Final Sale”), you can return your in-store purchase for a cash refund by bringing the product(s) back to our store unworn and in their original packaging within fourteen (14) days of purchase. Unless otherwise stated in our Store (e.g., marked as “Final Sale”), you can return your online purchase for a cash refund by shipping the products back to our store within fourteen (14) days of delivery of your order. You can also return online orders in our Retail Store for a cash refund by bringing the products back to our store unworn and in their original packaging within fourteen (14) days delivery of your order.

To complete your return, we require a receipt or proof of purchase.

If you would like to return your purchase please bring it into the store or mail back to:

The Exchange Running Collective
966 Woodland Street
Nashville, TN 37206

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

If you receive your order and it is damaged or not completly satisfied please contact us and we will do our best to make your order right.

Note: Certain products or sales may have product specific return requirements.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.